Duration: 1 hour

Affected Components: Hoylu 4.0 API | US, Login & Auth | US

Sep 30, 05:40:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 30, 04:40:01 GMT+0
Identified - Maintenance is now in progress.

Sep 23, 06:51:28 GMT+0
Identified - Our cloud provider will apply routine updates to the database infrastructure behind Hoylu during this window. What to expect: * Hoylu web app: You may see a brief connection interruption. Hoylu reconnects automatically. * Hoylu API: The API will be unavailable while the database maintenance is in progress . Requests during this time will fail or time out. What you need to do: * If a workspace doesn't reconnect, refresh your browser after the maintenance window. * If you use the Hoylu API, pause scheduled jobs and syncs during the window, or make sure your integration retries failed requests after the window ends. We'll update this page when the maintenance is complete..

Duration: 53 minutes

Affected Components: Hoylu 4.0 API | EU, app.hoylu.com, Login & Auth | EU

Aug 29, 08:53:27 GMT+0
Completed - Maintenance has completed successfully..

Aug 29, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 09:33:18 GMT+0
Identified - We're performing scheduled maintenance on Saturday, August 29\. Hoylu will be unavailable for up to 30 minutes while servers restart. Your projects, workspaces and data are unaffected, and no action is needed on your side. We'll post an update here once maintenance is complete..

Affected Components: www.hoylu.com | Website

Jul 16, 07:46:55 GMT+0
Resolved - www.hoylu.com | Website is back up. This incident was automatically resolved by Instatus monitoring..

Jul 16, 07:37:15 GMT+0
Investigating - www.hoylu.com | Website is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Hoylu 4.0 API | US

Jul 8, 12:03:17 GMT+0
Postmortem - We experienced a brief period of unavailability due to scheduled Azure database maintenance that took longer than expected. Service has been fully restored, and no data was affected. We apologize for any inconvenience..

Jul 8, 06:26:43 GMT+0
Resolved - nexus.us.hoylu.com is back up. This incident was automatically resolved by Instatus monitoring..

Jul 8, 06:24:38 GMT+0
Investigating - Hoylu 4.0 API | US is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Hoylu 4.0 API | US

May 28, 10:51:45 GMT+0
Postmortem - This brief service interruption was caused by a Azure DB maintenance.

May 28, 09:25:13 GMT+0
Resolved - nexus.us.hoylu.com is back up. This incident was automatically resolved by Instatus monitoring..

May 28, 09:23:13 GMT+0
Investigating - nexus.us.hoylu.com is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 1 hour and 45 minutes

Affected Components: Hoylu 4.0 API | EU, app.hoylu.com, Login & Auth | EU, Login & Auth | US, Hoylu 4.0 API | US, us.hoylu.com

Feb 21, 13:50:00 GMT+0
Completed - **The Hoylu Engineering Team has completed the maintenance.** The planned maintenance on our MySQL Servers has been successfully completed. All functionality has been fully restored, and all users can now access Hoylu as normal. Thank you for your patience..

Feb 21, 12:05:00 GMT+0
Identified - **The Hoylu Engineering Team has started working on the maintenance.** We will update this article to track the progress..

Feb 13, 12:30:00 GMT+0
Identified - **Communication from Hoylu - impacting our Hoylu EU and US Instance (**[**app.hoylu.com**](http://app.hoylu.com) **and** [**us.hoylu.com**](http://us.hoylu.com)**):** This notification is for upcoming planned maintenance to our MySQL Server in the EU and US. This is scheduled to occur Saturday, 21 February 2026 from 12:30 UTC/7:30 ET through 16:30 UTC/11:30 ET. During planned maintenance our services can be unavailable for 20 -120 minutes(2 hours). The entire planned maintenance event will be carefully monitored by the engineering team. **Hoylu's Response and Recommendation to Clients:** We expect the Hoylu systems to become unresponsive via our EU and US Instance ([app.hoylu.com](http://app.hoylu.com) and [us.hoylu.com](http://us.hoylu.com)), with data loss possible during this maintenance window. We are making the following suggestions: 1. Please plan as if systems will be down on Saturday, 21 February 2026 from 12:30 UTC/7:30 ET through 16:30 UTC/11:30 ET. 2. Ensure you and your teams are fully logged out of any Hoylu workspaces before the scheduled maintenance time to avoid potential data loss if our backend services experience disruptions. Our Engineering and Support teams will monitor this planned maintenance and provide any additional updates as they become available..

Duration: 3 hours

Affected Components: us.hoylu.com, Hoylu 4.0 API | EU, app.hoylu.com, Login & Auth | EU, Login & Auth | US, Hoylu 4.0 API | US, support.hoylu.com | Support

Dec 9, 08:50:00 GMT+0
Completed - **The Hoylu Engineering Team has completed the maintenance.** The planned maintenance on our Single-Sign On (SSO) service has been successfully completed. All SAML and OIDC SSO login functionality has been fully restored, and all users can now access Hoylu as normal. Thank you for your patience..

Dec 9, 07:05:00 GMT+0
Identified - **The Hoylu Engineering Team has started working on the maintenance.** Hoylu users using SAML or OIDC SSO will not be able to login to Hoylu while the maintenance is in progress. Users using username and password login, or MS Entra ID SSO will not be affected! We will update this article to track the progress..

Nov 25, 07:00:00 GMT+0
Identified - This notification is for upcoming planned maintenance to our Single-Sign On (SSO) service on [app.hoylu.com](http://app.hoylu.com) and [us.hoylu.com](http://us.hoylu.com). This is scheduled to occur on Tuesday, Dec. 9, 2025 between 2:00 am ET and 5:00 am ET. During the planned maintenance, Hoylu users using SAML or OIDC SSO will not be able to login to Hoylu. Users using username and password login, or MS Entra ID SSO will not be affected! Affected customers will be notified via email. If you have any questions or concerns, please reach out to our Support Team ([support@hoylu.com](mailto:support@hoylu.com)) Our Engineering and Support teams will monitor this planned maintenance and provide any additional updates as they become available via our [System Status Page.](https://support.hoylu.com/hc/en-us/categories/6544533888668-System-Status).

Duration: 14 minutes

Affected Components: Hoylu 4.0 API | EU, app.hoylu.com, Login & Auth | EU

Nov 26, 20:42:00 GMT+0
Resolved - Our engineering team worked to identify and resolve the issue as quickly as possible. Normal service was fully restored within minutes of the initial reported incident, but we are continuing to monitor the situation to ensure full system stability. **Next Steps**: We are conducting a thorough review of this incident. Additional safeguards will be implemented to minimize the risk of recurrence and increase the fault resistance of the platform. We sincerely apologize for any inconvenience this incident may have caused. If your business was significantly affected, we encourage you to reach out to our Customer Success team at [support@hoylu.com](mailto:support@hoylu.com)..

Nov 26, 20:28:00 GMT+0
Identified - Users were unable to log in between approx. 3:28 PM EST through 3:42 PM EST, and anything that required auth service would not have been working in that same timeframe. * **Time of Impact**: 26th of November 2024 3:28 PM EST through 26th of November, 2024 3:42 PM EST. * **Cause**: The Redis instance used for auth service was disrupted, which lead to auth service going unhealthy, which in turn made several other services unhealthy, and caused the system to restart. * **Affected Functionality**: Login and disrupted connection of services. * **Affected Systems**: EU system.

Duration: 4 hours

Affected Components: us.hoylu.com, app.hoylu.com

Aug 31, 10:00:00 GMT+0
Completed - Maintenance has completed successfully..

Aug 26, 06:00:00 GMT+0
Identified - **Communication from Hoylu - impacting our Hoylu EU and US Instance (**[**app.hoylu.com**](http://app.hoylu.com) **and** [**us.hoylu.com**](http://us.hoylu.com)**):** This notification is for upcoming planned maintenance to our MySQL Server in the EU and US. This is scheduled to occur Saturday, 31 August 2024 from 6:00am UTC/ 2:00am EST through 10:00am UTC/6am EST. During planned maintenance our services can be unavailable for 20 -120 minutes(2 hours). The entire planned maintenance event will be carefully monitored by the engineering team. **Hoylu's Response and Recommendation to Clients:** We expect the Hoylu systems to become unresponsive via our EU and US Instance ([app.hoylu.com](http://app.hoylu.com) and [us.hoylu.com](http://us.hoylu.com)), with data loss possible during this maintenance window. We are making the following suggestions: 1. Please plan as if systems will be down from 6:00am UTC/ 2:00am EST through 10:00am UTC/ 6:00am EST on Saturday, 31 August 2024. 2. Ensure you and your teams are fully logged out of any Hoylu workspaces before the scheduled maintenance time to avoid potential data loss if our backend services experience disruptions. Our Engineering and Support teams will monitor this planned maintenance and provide any additional updates as they become available..