Hoylu Statut - Historique des incidents https://status.hoylu.com Hoylu Wed, 8 Jul 2026 06:24:38 +0000 nexus.us.hoylu.com is back up Type: Incident Affected Components: Hoylu 4.0 API | US Jul 8, 06:26:43 GMT+0 - Résolu - nexus.us.hoylu.com is back up. This incident was automatically resolved by Instatus monitoring. Jul 8, 06:24:38 GMT+0 - Détecté - Hoylu 4.0 API | US is down at the moment. This incident was automatically created by Instatus monitoring. Jul 8, 12:03:17 GMT+0 - Postmortem - We experienced a brief period of unavailability due to scheduled Azure database maintenance that took longer than expected. Service has been fully restored, and no data was affected. We apologize for any inconvenience. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>06:26:43</var> GMT+0</small><br><strong>Résolu</strong> - nexus.us.hoylu.com is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>06:24:38</var> GMT+0</small><br><strong>Détecté</strong> - Hoylu 4.0 API | US is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>12:03:17</var> GMT+0</small><br><strong>Postmortem</strong> - We experienced a brief period of unavailability due to scheduled Azure database maintenance that took longer than expected. Service has been fully restored, and no data was affected. We apologize for any inconvenience..</p> ]]> Wed, 8 Jul 2026 06:24:38 +0000 https://status.hoylu.com/incident/cmrbp0ky3002v0koaujc431oa https://status.hoylu.com/incident/cmrbp0ky3002v0koaujc431oa nexus.us.hoylu.com is back up Type: Incident Affected Components: Hoylu 4.0 API | US May 28, 09:25:13 GMT+0 - Résolu - Le site nexus.us.hoylu.com est de nouveau accessible. Cet incident a été automatiquement résolu par le système de surveillance Instatus. May 28, 09:23:13 GMT+0 - Détecté - nexus.us.hoylu.com is down at the moment. This incident was automatically created by Instatus monitoring. May 28, 10:51:45 GMT+0 - Postmortem - This brief service interruption was caused by a Azure DB maintenance Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>09:25:13</var> GMT+0</small><br><strong>Résolu</strong> - Le site nexus.us.hoylu.com est de nouveau accessible. Cet incident a été automatiquement résolu par le système de surveillance Instatus..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>09:23:13</var> GMT+0</small><br><strong>Détecté</strong> - nexus.us.hoylu.com is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>10:51:45</var> GMT+0</small><br><strong>Postmortem</strong> - This brief service interruption was caused by a Azure DB maintenance.</p> ]]> Thu, 28 May 2026 09:23:13 +0000 https://status.hoylu.com/incident/cmppacatu00ydn015w8y2ubt1 https://status.hoylu.com/incident/cmppacatu00ydn015w8y2ubt1 Planned Maintenance on MySQL Server Type: Maintenance Duration: 1 hour and 45 minutes Affected Components: Hoylu 4.0 API | EU, app.hoylu.com, Login & Auth | EU, Login & Auth | US, Hoylu 4.0 API | US, us.hoylu.com Feb 21, 12:05:00 GMT+0 - Identifié - **The Hoylu Engineering Team has started working on the maintenance.** We will update this article to track the progress. Feb 21, 13:50:00 GMT+0 - Terminé - **The Hoylu Engineering Team has completed the maintenance.** The planned maintenance on our MySQL Servers has been successfully completed. All functionality has been fully restored, and all users can now access Hoylu as normal. Thank you for your patience. Feb 13, 12:30:00 GMT+0 - Identifié - **Communication from Hoylu - impacting our Hoylu EU and US Instance (**[**app.hoylu.com**](http://app.hoylu.com) **and** [**us.hoylu.com**](http://us.hoylu.com)**):** This notification is for upcoming planned maintenance to our MySQL Server in the EU and US. This is scheduled to occur Saturday, 21 February 2026 from 12:30 UTC/7:30 ET through 16:30 UTC/11:30 ET. During planned maintenance our services can be unavailable for 20 -120 minutes(2 hours). The entire planned maintenance event will be carefully monitored by the engineering team. **Hoylu's Response and Recommendation to Clients:** We expect the Hoylu systems to become unresponsive via our EU and US Instance ([app.hoylu.com](http://app.hoylu.com) and [us.hoylu.com](http://us.hoylu.com)), with data loss possible during this maintenance window. We are making the following suggestions: 1. Please plan as if systems will be down on Saturday, 21 February 2026 from 12:30 UTC/7:30 ET through 16:30 UTC/11:30 ET. 2. Ensure you and your teams are fully logged out of any Hoylu workspaces before the scheduled maintenance time to avoid potential data loss if our backend services experience disruptions. Our Engineering and Support teams will monitor this planned maintenance and provide any additional updates as they become available. Type: Maintenance

Duration: 1 hour and 45 minutes

Affected Components: , , , , ,

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>12:05:00</var> GMT+0</small><br><strong>Identifié</strong> - **The Hoylu Engineering Team has started working on the maintenance.** We will update this article to track the progress..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>13:50:00</var> GMT+0</small><br><strong>Terminé</strong> - **The Hoylu Engineering Team has completed the maintenance.** The planned maintenance on our MySQL Servers has been successfully completed. All functionality has been fully restored, and all users can now access Hoylu as normal. Thank you for your patience..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Identifié</strong> - **Communication from Hoylu - impacting our Hoylu EU and US Instance (**[**app.hoylu.com**](http://app.hoylu.com) **and** [**us.hoylu.com**](http://us.hoylu.com)**):** This notification is for upcoming planned maintenance to our MySQL Server in the EU and US. This is scheduled to occur Saturday, 21 February 2026 from 12:30 UTC/7:30 ET through 16:30 UTC/11:30 ET. During planned maintenance our services can be unavailable for 20 -120 minutes(2 hours). The entire planned maintenance event will be carefully monitored by the engineering team. **Hoylu's Response and Recommendation to Clients:** We expect the Hoylu systems to become unresponsive via our EU and US Instance ([app.hoylu.com](http://app.hoylu.com) and [us.hoylu.com](http://us.hoylu.com)), with data loss possible during this maintenance window. We are making the following suggestions: 1. Please plan as if systems will be down on Saturday, 21 February 2026 from 12:30 UTC/7:30 ET through 16:30 UTC/11:30 ET. 2. Ensure you and your teams are fully logged out of any Hoylu workspaces before the scheduled maintenance time to avoid potential data loss if our backend services experience disruptions. Our Engineering and Support teams will monitor this planned maintenance and provide any additional updates as they become available..</p> ]]> Sat, 21 Feb 2026 12:30:00 +0000 https://status.hoylu.com/maintenance/cmpvcq9pb016jqptskhhyrqhv https://status.hoylu.com/maintenance/cmpvcq9pb016jqptskhhyrqhv Planned maintenance for SSO (SAML and OIDC) Type: Maintenance Duration: 3 hours Affected Components: us.hoylu.com, Hoylu 4.0 API | EU, app.hoylu.com, Login & Auth | EU, Login & Auth | US, Hoylu 4.0 API | US, support.hoylu.com | Support Dec 9, 07:05:00 GMT+0 - Identifié - **The Hoylu Engineering Team has started working on the maintenance.** Hoylu users using SAML or OIDC SSO will not be able to login to Hoylu while the maintenance is in progress. Users using username and password login, or MS Entra ID SSO will not be affected! We will update this article to track the progress. Dec 9, 08:50:00 GMT+0 - Terminé - **The Hoylu Engineering Team has completed the maintenance.** The planned maintenance on our Single-Sign On (SSO) service has been successfully completed. All SAML and OIDC SSO login functionality has been fully restored, and all users can now access Hoylu as normal. Thank you for your patience. Nov 25, 07:00:00 GMT+0 - Identifié - This notification is for upcoming planned maintenance to our Single-Sign On (SSO) service on [app.hoylu.com](http://app.hoylu.com) and [us.hoylu.com](http://us.hoylu.com). This is scheduled to occur on Tuesday, Dec. 9, 2025 between 2:00 am ET and 5:00 am ET. During the planned maintenance, Hoylu users using SAML or OIDC SSO will not be able to login to Hoylu. Users using username and password login, or MS Entra ID SSO will not be affected! Affected customers will be notified via email. If you have any questions or concerns, please reach out to our Support Team ([support@hoylu.com](mailto:support@hoylu.com)) Our Engineering and Support teams will monitor this planned maintenance and provide any additional updates as they become available via our [System Status Page.](https://support.hoylu.com/hc/en-us/categories/6544533888668-System-Status) Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , ,

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>07:05:00</var> GMT+0</small><br><strong>Identifié</strong> - **The Hoylu Engineering Team has started working on the maintenance.** Hoylu users using SAML or OIDC SSO will not be able to login to Hoylu while the maintenance is in progress. Users using username and password login, or MS Entra ID SSO will not be affected! We will update this article to track the progress..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>08:50:00</var> GMT+0</small><br><strong>Terminé</strong> - **The Hoylu Engineering Team has completed the maintenance.** The planned maintenance on our Single-Sign On (SSO) service has been successfully completed. All SAML and OIDC SSO login functionality has been fully restored, and all users can now access Hoylu as normal. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identifié</strong> - This notification is for upcoming planned maintenance to our Single-Sign On (SSO) service on [app.hoylu.com](http://app.hoylu.com) and [us.hoylu.com](http://us.hoylu.com). This is scheduled to occur on Tuesday, Dec. 9, 2025 between 2:00 am ET and 5:00 am ET. During the planned maintenance, Hoylu users using SAML or OIDC SSO will not be able to login to Hoylu. Users using username and password login, or MS Entra ID SSO will not be affected! Affected customers will be notified via email. If you have any questions or concerns, please reach out to our Support Team ([support@hoylu.com](mailto:support@hoylu.com)) Our Engineering and Support teams will monitor this planned maintenance and provide any additional updates as they become available via our [System Status Page.](https://support.hoylu.com/hc/en-us/categories/6544533888668-System-Status).</p> ]]> Tue, 9 Dec 2025 07:00:00 +0000 https://status.hoylu.com/maintenance/cmpvdygpp02mknn7lxcznv2y3 https://status.hoylu.com/maintenance/cmpvdygpp02mknn7lxcznv2y3 Hoylu’s platforms experienced degraded functionality. Type: Incident Duration: 14 minutes Affected Components: Hoylu 4.0 API | EU, app.hoylu.com, Login & Auth | EU Nov 26, 20:28:00 GMT+0 - Identifié - Users were unable to log in between approx. 3:28 PM EST through 3:42 PM EST, and anything that required auth service would not have been working in that same timeframe. * **Time of Impact**: 26th of November 2024 3:28 PM EST through 26th of November, 2024 3:42 PM EST. * **Cause**: The Redis instance used for auth service was disrupted, which lead to auth service going unhealthy, which in turn made several other services unhealthy, and caused the system to restart. * **Affected Functionality**: Login and disrupted connection of services. * **Affected Systems**: EU system Nov 26, 20:42:00 GMT+0 - Résolu - Our engineering team worked to identify and resolve the issue as quickly as possible. Normal service was fully restored within minutes of the initial reported incident, but we are continuing to monitor the situation to ensure full system stability. **Next Steps**: We are conducting a thorough review of this incident. Additional safeguards will be implemented to minimize the risk of recurrence and increase the fault resistance of the platform. We sincerely apologize for any inconvenience this incident may have caused. If your business was significantly affected, we encourage you to reach out to our Customer Success team at [support@hoylu.com](mailto:support@hoylu.com). Type: Incident

Duration: 14 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>20:28:00</var> GMT+0</small><br><strong>Identifié</strong> - Users were unable to log in between approx. 3:28 PM EST through 3:42 PM EST, and anything that required auth service would not have been working in that same timeframe. * **Time of Impact**: 26th of November 2024 3:28 PM EST through 26th of November, 2024 3:42 PM EST. * **Cause**: The Redis instance used for auth service was disrupted, which lead to auth service going unhealthy, which in turn made several other services unhealthy, and caused the system to restart. * **Affected Functionality**: Login and disrupted connection of services. * **Affected Systems**: EU system.</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>20:42:00</var> GMT+0</small><br><strong>Résolu</strong> - Our engineering team worked to identify and resolve the issue as quickly as possible. Normal service was fully restored within minutes of the initial reported incident, but we are continuing to monitor the situation to ensure full system stability. **Next Steps**: We are conducting a thorough review of this incident. Additional safeguards will be implemented to minimize the risk of recurrence and increase the fault resistance of the platform. We sincerely apologize for any inconvenience this incident may have caused. If your business was significantly affected, we encourage you to reach out to our Customer Success team at [support@hoylu.com](mailto:support@hoylu.com)..</p> ]]> Tue, 26 Nov 2024 20:28:00 +0000 https://status.hoylu.com/incident/cmpyfuyvc04i0qulu80rr11x9 https://status.hoylu.com/incident/cmpyfuyvc04i0qulu80rr11x9 Planned Maintenance on MySQL Server Type: Maintenance Duration: 4 hours Affected Components: us.hoylu.com, app.hoylu.com Aug 26, 06:00:00 GMT+0 - Identifié - **Communication from Hoylu - impacting our Hoylu EU and US Instance (**[**app.hoylu.com**](http://app.hoylu.com) **and** [**us.hoylu.com**](http://us.hoylu.com)**):** This notification is for upcoming planned maintenance to our MySQL Server in the EU and US. This is scheduled to occur Saturday, 31 August 2024 from 6:00am UTC/ 2:00am EST through 10:00am UTC/6am EST. During planned maintenance our services can be unavailable for 20 -120 minutes(2 hours). The entire planned maintenance event will be carefully monitored by the engineering team. **Hoylu's Response and Recommendation to Clients:** We expect the Hoylu systems to become unresponsive via our EU and US Instance ([app.hoylu.com](http://app.hoylu.com) and [us.hoylu.com](http://us.hoylu.com)), with data loss possible during this maintenance window. We are making the following suggestions: 1. Please plan as if systems will be down from 6:00am UTC/ 2:00am EST through 10:00am UTC/ 6:00am EST on Saturday, 31 August 2024. 2. Ensure you and your teams are fully logged out of any Hoylu workspaces before the scheduled maintenance time to avoid potential data loss if our backend services experience disruptions. Our Engineering and Support teams will monitor this planned maintenance and provide any additional updates as they become available. Aug 31, 10:00:00 GMT+0 - Terminé - Maintenance has completed successfully. Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identifié</strong> - **Communication from Hoylu - impacting our Hoylu EU and US Instance (**[**app.hoylu.com**](http://app.hoylu.com) **and** [**us.hoylu.com**](http://us.hoylu.com)**):** This notification is for upcoming planned maintenance to our MySQL Server in the EU and US. This is scheduled to occur Saturday, 31 August 2024 from 6:00am UTC/ 2:00am EST through 10:00am UTC/6am EST. During planned maintenance our services can be unavailable for 20 -120 minutes(2 hours). The entire planned maintenance event will be carefully monitored by the engineering team. **Hoylu's Response and Recommendation to Clients:** We expect the Hoylu systems to become unresponsive via our EU and US Instance ([app.hoylu.com](http://app.hoylu.com) and [us.hoylu.com](http://us.hoylu.com)), with data loss possible during this maintenance window. We are making the following suggestions: 1. Please plan as if systems will be down from 6:00am UTC/ 2:00am EST through 10:00am UTC/ 6:00am EST on Saturday, 31 August 2024. 2. Ensure you and your teams are fully logged out of any Hoylu workspaces before the scheduled maintenance time to avoid potential data loss if our backend services experience disruptions. Our Engineering and Support teams will monitor this planned maintenance and provide any additional updates as they become available..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Terminé</strong> - Maintenance has completed successfully..</p> ]]> Sat, 31 Aug 2024 06:00:00 +0000 https://status.hoylu.com/maintenance/cmpyf4qan04agqululapzo963 https://status.hoylu.com/maintenance/cmpyf4qan04agqululapzo963